Send your product to Polar Service Centre
Does your Polar need to be tested, serviced or even repaired?
If you're not sure, please contact the Polar Customer Care Team on 011 805 1028 or firstname.lastname@example.org.
Useful troubleshooting tips can also be found here on our support pages.
This service will send the courier to you to collect your product and ensure that it arrives safely at the Polar in SA Service Centre.
(From there the Polar in SA Customer Care Team will be in touch once they assessed your product. This should take no more than 1-2 working days.)
For shipping, please wrap your product in some protective packaging before placing it into the courier flyer bag.
By completing the Polar Service Return form (download here) and including it in the parcel, you will ensure we have all the information we need to service and return your product as quickly as possible.